Global (B2B)

Privacy-Policy

Introduction

Welcome to the SWISH.GLOBAL website (https://bd.swish.global), which is operated by SWISH. We value your right to privacy and are committed to safeguarding your data.

Please read our privacy policy for more information.

This Privacy Policy explains how we collect, use, and (under certain conditions) disclose your personal information. It also explains the steps we have taken to secure your personal information and your options regarding its collection, use, and disclosure. By visiting the Site directly or through another site, you accept the practices described in this Policy.

Data protection is a matter of trust, and your privacy is important to us. We shall therefore only use your name and other information related to you in the manner set out in this Privacy Policy. We will only collect information when necessary, and we will only collect information that is relevant to our dealings with you.

We will retain your information only for as long as required by law or as is relevant for the purposes for which it was collected.

You can visit the Site and browse without having to provide personal details. During your visit to the Site, you remain anonymous, and at no time can we identify you unless you have an account on the Site and log in with your username and password.

Data That We Collect

  • We may collect various pieces of information if you seek to place an order for a product with us on the website. We collect, store, and process your data for processing your purchase on the Site, handling any potential later claims, and providing you with our services.
  • We may collect personal information, including but not limited to your title, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details, or bank account details.
  • We will use the information you provide to process your orders and offer you the services and information available through our website that you request. Additionally, we will use your information to manage your account with us, verify and process financial transactions concerning payments you make, audit the downloading of data from our website, improve the layout and/or content of the pages of our website and customise them for users, identify visitors to our website, carry out research on our users’ demographics, and send you information we think you may find useful or have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes. Subject to obtaining your consent, we may contact you by email with details of other products and services. If you prefer not to receive any marketing communications from us, you can opt out at any time.
  • We may pass your name and address to a third party to facilitate the delivery of the product to you (for example, to our courier or supplier). You must submit only accurate and non-misleading information to us, and you must keep it up to date and inform us of any changes.
  • Your actual order details may be stored with us, but for security reasons, we cannot retrieve them directly. However, you may access this information by logging into your account on the Site, where you can view details of your completed orders, those which are open, and those which are pending dispatch. You can also manage your address details, bank details (for refund purposes), and any newsletter subscriptions. You must treat your personal access data confidentially and not share it with unauthorised third parties. We cannot accept liability for the misuse of passwords unless the misuse is our fault.

Other Uses of Your Personal Information

  • We may use your personal information for opinion and market research. Your details will be anonymous and will only be used for statistical purposes. You can opt out of this at any time. Any answers to surveys or opinion polls we may ask you to complete will not be forwarded to third parties. Providing your email address is only necessary if you wish to participate in competitions. We save the answers to our surveys separately from your email address.
  • We may also send you additional information about us, the Site, our other websites, our products, sales promotions, newsletters, and anything relating to other companies in our group or our business partners. If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it), please click the ‘unsubscribe’ link in any email that we send you.
  • Within 7 working days (working days are defined as days which are neither (i) Sundays nor (ii) public holidays anywhere in Bangladesh) of receiving your instruction, we will cease sending you information as requested. If your instruction is unclear, we will contact you for clarification.
  • We may further anonymise data about users of the Site generally and use it for various purposes, including ascertaining the general location of users and the usage of certain aspects of the Site or a link contained in an email to those registered to receive them. This anonymised data may be supplied to third parties, such as publishers. However, this anonymised data will not be capable of identifying you personally.

Competitions

For any competition, we use the data to notify winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition.

Third Parties and Links

  • We may pass your details to other companies in our group. We may also pass your details to our agents and subcontractors to help us with any of our uses of your data set out in this Privacy Policy. For example, we may use third parties to assist with delivering products to you, collecting payments from you, analysing data, and providing us with marketing or customer service assistance.
  • We may exchange information with third parties for fraud protection and credit risk reduction. We may transfer our databases containing your personal information if we sell our business or part of it.
  • Other than as set out in this Privacy Policy, we shall NOT sell or disclose your data to third parties without obtaining your nprior consent, unless necessary for the purposes outlined in this Privacy Policy or unless required by law.
  • The Site may contain advertising from third parties and links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data under our Privacy Policy.

Cookies

  • The acceptance of cookies is not a requirement for visiting the Site. However, please note that using the ‘basket’ functionality on the Site and placing orders is only possible with the activation of cookies.
  • Cookies are small text files that identify your computer to our server as a unique user when you visit certain pages on the Site. These cookies are stored by your Internet browser on your computer’s hard drive.
  • Cookies can be used to recognise your Internet Protocol address, saving you time while you are on, or want to enter, the Site.
  • We only use cookies for your convenience in using the Site (for example, to remember who you are when you want to amend your shopping cart without having to re-enter your email address) and not for obtaining or using any other information about you (such as targeted advertising).
  • Your browser can be set to not accept cookies, but this will restrict your use of the Site.
  • Please accept our assurance that our use of cookies does not contain any personal or private details and is free from viruses.
  • This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyse how users use the site.
  • The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information to evaluate your use of the website, compiling reports on website activity for website operators and providing other services related to website activity and internet usage.
  • Google may also transfer this information to third parties where required by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
  • You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this, you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Security

To prevent unauthorised or unlawful access, unintentional loss, deletion, or damage to your information, we have implemented necessary technical and security measures. We use a secure server to store your personal information when collecting data through the Site. Our servers are protected by firewalls. Due to our security precautions, we may require identification documentation before disclosing any personal information to you. It is your responsibility to keep your computer and password safe from unauthorised access.

Your Rights

If you are concerned about your data, you have the right to request access to the personal data we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge. At any stage, you also have the right to ask us to stop using your data for direct marketing purposes.

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