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SWISH warrants this product against defects in materials and the workmanship under normal residential use for a time period of 1 to 20 years on certain products as long as it is owned by the original consumer purchaser.
This warranty is provided for the exclusive benefit of the initial consumer purchaser or owner. This warranty is non-transferable to subsequent purchasers or owners. This warranty applies only to purchases that are purchased and installed in Bangladesh.
If a defect arises and a valid claim is received, SWISH will, at its option, either repair or replace the defective product free of charge. The replaced product then shall become the sole property of SWISH. The decision whether to repair or replace is determined by SWISH in its sole discretion. Proof of purchase must be provided to SWISH with all warranty claims.
SWISH warrants this product against defects in materials and the workmanship under normal residential use for a time period of 1 to 20 years on certain products as long as it is owned by the original consumer purchaser.
This warranty is provided for the exclusive benefit of the initial consumer purchaser or owner. This warranty is non-transferable to subsequent purchasers or owners. This warranty applies only to purchases that are purchased and installed in Bangladesh.
If a defect arises and a valid claim is received, SWISH will, at its option, either repair or replace the defective product free of charge. The replaced product then shall become the sole property of SWISH. The decision whether to repair or replace is determined by SWISH in its sole discretion. Proof of purchase must be provided to SWISH with all warranty claims.
| Product Name | Warranty Parts | Warranty Period | Service Warranty |
| Commode | Water Fittings | 10 Years | 10 Years |
| Smart Commode | Internal Parts | 1 Year | 5 Years |
| Commode Seat Cover | Soft Closing | 1 Year | 1 Year |
Faucet & Mixers | Ceramic Disc Cartridge | 10 Years | 10 Years |
| Sensor Parts | 5 Years | 5 Years | |
| Push Shower | Water Leakage from Head | 1 Year | 1 Year |
Bathtub | Acrylic Fiber Leakage | 1 Year | 1 Year |
| Electric Circuit | 2 Years | 3 Years | |
Kitchen Hood | Kitchen Hood Motor | 2 Years |
3 Years |
| Kitchen Hood Motor Circuit | 1 Year | ||
| Kitchen Hood Touch Panel | 1 Year | ||
| Burner | Internal Parts | 2 Years | 3 Years |
| LED Mirror | Circuit | 1 Year | 1 Year |
Water Heater | Water Leakage From Tank | 2 Years | 5 Years |
| Electrical Components | 1 Year | ||
| Shower Enclosure | Wheels & Hinges | 2 Years | 3 Years |
| Hand & Hair Dryer | Internal Parts | 1 Year | 1 Year |
1. This warranty only applies to products purchased through the SWISH Flagship Store, Authorized Showrooms and Authorized Dealers across Bangladesh.
2. This warranty does not apply to any abnormal objects (balls, toys, plastic bags etc.) stuck at the commode
3. This warranty does not apply to any damage or loss sustained in a natural calamity such as fire, earthquake, flood, storm, etc
4. This warranty does not apply to any damage or loss sustained because of the usage of acidic chemicals on any kind of products.
5. This warranty does not apply to defects or damage caused by non-genuine SWISH parts, installation errors, product abuse, product misuse, improper maintenance, broken, improper care or cleaning, improper repair or installation, and/or movement or transfer of the product from its original installation location.
6. SWISH is not responsible for damage incurred during installation, repair or replacement.
7. Damage or loss resulting from electrical surges or lightning strikes or other acts which are not the fault of SWISH or which the product is not specified to tolerate, including failure to use the factory equipped cord and plug or use of a loose or faulty electrical outlet.
Please retain this warranty document with your proof of purchase. Customers may obtain service by contacting and providing relevant details to the supplier from whom the product was purchased. Alternatively, contact can be made direct to SWISH.
Customer must send SWISH a video of the problem he/she is facing and SWISH will take necessary action within the next 72 working hours (inside Dhaka city) of the video submission through SWISH Hotline Number, Social Channels, or Email.
Customers must provide reasonable and timely access to allow repairs to proceed. SWISH will not be responsible for any loss, damage or additional costs incurred due to delayed access.
**THIS WRITTEN WARRANTY IS THE ONLY WARRANTY MADE BY SWISH. REPAIR, REPLACEMENT OR OTHER APPROPRIATE ADJUSTMENT AS PROVIDED UNDER THIS WARRANTY SHALL BE THE EXCLUSIVE REMEDY AVAILABLE TO THE ORIGINAL PURCHASER.**
Sl No | Details | Charge |
1 | Regular One Piece Commode (Installation Only) | 1000 |
2 | Wall-hung commode installation | 5000 |
3 | Smart commode installation | 1800 |
4 | Wall-hung basin installation | 1000 |
5 | Pedestal basin installation | 1000 |
6 | Installation of under-counter basins (marble, without cutting slabs) | 1000 |
7 | Under Counter Basin Installation (including marble, slab cutting) | 1600 |
8 | Art Basin Installation | 1000 |
9 | Box basin installation | 1500 |
10 | Regular mirror installation | 500 |
11 | LED mirror installation | 700 |
12 | Basin mixer | 500 |
13 | Concealed basin mixer | 3000 |
14 | Shower panel installation | 2000 |
15 | Concealed shower mixer installation | 3000 |
16 | Bath mixer installation | 500 |
17 | Bath mixer and hand shower installation | 700 |
18 | Complete Shower Mixer Solution (Moving Shower, Hand Shower) | 5000 |
19 | Complete Bathware Fitting Solutions A Washroom Installation (Excluding Shower Enclosure/Bathtub) | 7000 |
20 | Complete Bathware Fitting Solutions One Washroom Installation (including Shower Enclosure/Bathtub) | 12000 |
21 | Shower enclosure installation | 5000 |
22 | Bathtub Installation (Free Standing) | 5000 |
23 | Moving shower installation | 500 |
24 | Hand shower installation | 500 |
25 | Installation per piece of accessories | 500 |
26 | Kitchen Sink Mixer (Wall / Regular) Installation | 500 |
27 | Kitchen sink installation | 1500 |
28 | Kitchen sink installation (including marble, slab cutting) | 2500 |
29 | Kitchen hood installation | 1500 |
30 | Kitchen hood installation (if smoke outlet is required) | 2500 |
31 | Regular burner installation | 800 |
32 | Concealed Burner Installation (including marble, slab cutting) | 1800 |
33 | All sanitary finishing work of bathroom | 3500 |
| Sl No | Details | Charge |
| 1 | One piece commode installation by opening the old commode | 1500 |
| 2 | Smart commode installation by opening old commode | 1700 |
| 3 | Installation of new wall hung basin by removing old wall hung basin | 1300 |
| 4 | Installation of new pedestal basin by removing old pedestal basin | 1300 |
| 5 | Opening of old art basin and installation of new art basin | 1500 |
| 6 | Opening the old box basin installation and installing the new basin | 1500 |
| 7 | Open the old basin mixer and replace the new basin mixer | 800 |
| 8 | Removal of old shower panel and installation of new shower panel | 2500 |
| 9 | Removal of old bath mixer and installation of new bath mixer | 800 |
| 10 | Installation of new bath mixer and hand shower by removing old bath mixer solution | 1200 |
| 11 | Removal of old shower enclosure and installation of new shower enclosure | 7000 |
| 12 | Old Bathtub New Bathtub Installation (Free Standing) | 6500 |
| 13 | Removal of old moving shower and installation of new moving shower | 700 |
| 14 | Removal of old hand shower and installation of new hand shower | 700 |
| 15 | Removal of old accessories and installation of new accessories per piece | 700 |
| 16 | Removal of Old Kitchen Sink Mixer and Installation of New Kitchen Sink Mixer (Wall / Regular) | 700 |
| 17 | Removing old kitchen sinks and installing new kitchen sink | 2000 |
| 18 | Removal of old burner and installation of new burner | 1200 |
| 19 | Kitchen hood clean chimney model | 2500 |
| 20 | Kitchen hood clean flat model | 2000 |
| 21 | Geyser / Water Heater Installation | 1000 |
Note: For the company’s rules and regulation, the charges can be change anytime
District |
Delivery Charge |
|||
|
Sl No |
Destination |
Division |
Pickup/ 1 Ton |
Pickup/ 2 Ton |
|
1 |
Barguna District |
Barisal |
20000 |
22000 |
|
2 |
Barisal District |
Barisal |
15000 |
20000 |
|
3 |
Bhola District |
Barisal |
17000 |
20000 |
|
4 |
Jhalokati District |
Barisal |
20000 |
22000 |
|
5 |
Patuakhali District |
Barisal |
20000 |
22000 |
|
6 |
Pirojpur District |
Barisal |
20000 |
22000 |
|
7 |
Bandarban District |
Chittagong |
12000 |
14000 |
|
8 |
Brahmanbaria District |
Chittagong |
6500 |
8000 |
|
9 |
Chandpur District |
Chittagong |
6000 |
8000 |
|
10 |
Chittagong District |
Chittagong |
9000 |
11000 |
|
11 |
Comilla District |
Chittagong |
5000 |
7000 |
|
12 |
Cox’s Bazar District |
Chittagong |
16000 |
20000 |
|
13 |
Feni District |
Chittagong |
7000 |
9000 |
|
14 |
Khagrachhari District |
Chittagong |
12000 |
14000 |
|
15 |
Lakshmipur District |
Chittagong |
9000 |
11000 |
|
16 |
Noakhali District |
Chittagong |
8000 |
10000 |
|
17 |
Rangamati District |
Chittagong |
12000 |
15000 |
|
18 |
Dhaka District |
Dhaka |
||
|
19 |
Faridpur District |
Dhaka |
8000 |
10000 |
|
20 |
Gazipur District |
Dhaka |
2500 |
3500 |
|
21 |
Gopalganj District |
Dhaka |
9000 |
11000 |
|
22 |
Jamalpur District |
Dhaka |
7500 |
9000 |
|
23 |
Kishoreganj District |
Dhaka |
5500 |
7500 |
|
24 |
Madaripur District |
Dhaka |
9000 |
11000 |
|
25 |
Manikganj District |
Dhaka |
4000 |
6000 |
|
26 |
Munshiganj District |
Dhaka |
4000 |
6000 |
|
27 |
Mymensingh District |
Dhaka |
6000 |
8000 |
|
28 |
Narayanganj District |
Dhaka |
3000 |
4500 |
|
29 |
Narsingdi District |
Dhaka |
3000 |
4500 |
|
30 |
Netrakona District |
Dhaka |
7000 |
9000 |
|
31 |
Rajbari District |
Dhaka |
8000 |
9500 |
|
32 |
Shariatpur District |
Dhaka |
8000 |
9500 |
|
33 |
Sherpur District |
Dhaka |
7500 |
9500 |
|
34 |
Tangail District |
Dhaka |
6000 |
8000 |
|
35 |
Bagerhat District |
Khulna |
15000 |
18000 |
|
36 |
Chuadanga District |
Khulna |
15500 |
17500 |
|
37 |
Jessore District |
Khulna |
16000 |
18000 |
|
38 |
Jhenaidah District |
Khulna |
16000 |
18000 |
|
39 |
Khulna District |
Khulna |
11000 |
13000 |
|
40 |
Kushtia District |
Khulna |
11000 |
13000 |
|
41 |
Magura District |
Khulna |
10000 |
12000 |
|
42 |
Meherpur District |
Khulna |
12000 |
14000 |
|
43 |
Narail District |
Khulna |
12000 |
14000 |
|
44 |
Satkhira District |
Khulna |
16000 |
18000 |
|
45 |
Bogra District |
Rajshahi |
9000 |
11000 |
|
46 |
Joypurhat District |
Rajshahi |
15000 |
17000 |
|
47 |
Naogaon District |
Rajshahi |
15000 |
17000 |
|
48 |
Natore District |
Rajshahi |
13000 |
15000 |
|
49 |
Chapai Nawabganj District |
Rajshahi |
15000 |
17000 |
|
50 |
Pabna District |
Rajshahi |
9000 |
11000 |
|
51 |
Rajshahi District |
Rajshahi |
15000 |
17000 |
|
52 |
Sirajganj District |
Rajshahi |
8000 |
10000 |
|
53 |
Dinajpur District |
Rangpur |
16000 |
18000 |
|
54 |
Gaibandha District |
Rangpur |
14000 |
16000 |
|
55 |
Kurigram District |
Rangpur |
16000 |
18000 |
|
56 |
Lalmonirhat District |
Rangpur |
16000 |
18000 |
|
57 |
Nilphamari District |
Rangpur |
16000 |
18000 |
|
58 |
Panchagarh District |
Rangpur |
18000 |
20000 |
|
59 |
Rangpur District |
Rangpur |
15000 |
17000 |
|
60 |
Thakurgaon District |
Rangpur |
18000 |
20000 |
|
61 |
Habiganj District |
Sylhet |
8000 |
10000 |
|
62 |
Moulvibazar District |
Sylhet |
10000 |
12000 |
|
63 |
Sunamganj District |
Sylhet |
12000 |
14000 |
|
64 |
Sylhet District |
Sylhet |
10000 |
12000 |
Note: For the company’s rules and regulation, the charges can be change anytime
Dhaka City | Delivery Charge | ||||
| Sl No | Destination | 3 Wheel Van | Pickup/ 1 Ton | Pickup/ 2 Ton | |
| 1 | Bashundhara | 500 | 1000 | 1500 | |
| 2 | Baridhara, Baridhara DOHS | 500 | 1000 | 1500 | |
| 3 | Nuton Bazar, Vatara, 100 Feet | 500 | 1000 | 1500 | |
| 4 | Uttar Badda,Middle Badda | 600 | 1200 | 1800 | |
| 5 | Aftab Nagar | 600 | 1200 | 2000 | |
| 6 | Rampura | 700 | 1500 | 2200 | |
| 7 | Banasree | 800 | 1500 | 2200 | |
| 8 | Malibag | 800 | 1500 | 2500 | |
| 9 | Khilgoan | 900 | 1600 | 2500 | |
| 10 | Bashabo | 900 | 1600 | 2500 | |
| 11 | Shantinagar | 900 | 1600 | 2500 | |
| 12 | Kakrail | 900 | 1600 | 2500 | |
| 13 | Baily Road | 900 | 1600 | 2500 | |
| 14 | Chankharpool | 900 | 1800 | 2000 | |
| 15 | Wari | 1000 | 2000 | 3000 | |
| 16 | Lalbag | 1000 | 2000 | 3000 | |
| 17 | Sayda Bad | 1000 | 1800 | 2500 | |
| 18 | Jatrabari | 1000 | 1800 | 2500 | |
| 19 | Sign Board | 1400 | 2500 | 3500 | |
| 20 | Gulshan-02 | 500 | 1000 | 1500 | |
| 21 | Gulshan-1 | 600 | 1200 | 1700 | |
| 22 | Niketin | 600 | 1200 | 1800 | |
| 23 | Banani | 500 | 1000 | 1500 | |
| 24 | Banani DOHS | 700 | 1000 | 1500 | |
| 25 | Mohakhali | 700 | 1200 | 1700 | |
| 26 | Mohakhai DOI-IS | 800 | 1200 | 1700 | |
| 27 | Tejgoan | 700 | 1300 | 1800 | |
| 28 | Mag Bazar | 800 | 1500 | 2200 | |
| 29 | Nakhal Para | 800 | 1500 | 2000 | |
| 30 | Farm Gate | 900 | 1600 | 2200 | |
| 31 | Green Road | 1000 | 1700 | 2500 | |
| 32 | Dhanmondi | 1200 | 1700 | 2500 | |
| 33 | Mohammadpur | 1200 | 1800 | 2500 | |
| 34 | Bosila | 1200 | 2000 | 2800 | |
| 35 | Mirpur | 900 | 1500 | 2500 | |
| 36 | Agargoan | 900 | 1600 | 2500 | |
| 37 | Khilkhet | 600 | 1200 | 2000 | |
| 38 | Uttara | 800 | 1500 | 2000 | |
| 39 | Dia Bari Khal par | 900 | 1500 | 2200 | |
| 40 | Bawnia | 1000 | 1700 | 2200 | |
| 41 | Uttarkhan | 1000 | 1700 | 2500 | |
| 42 | Dakskhinkhan | 900 | 1700 | 2500 | |
| 43 | Kachkura | 1200 | 1800 | 2800 | |
Note: For the company’s rules and regulation, the charges can be change anytime